Communication error 4,[(0,7,80004005),(2,6,80040005),(3,6,0)]

[RodrigoADSP]

Scanner used to work well on windows 7.

Problem 1: Since upgrading to Windows 10 (64-bit) it always fails and shows the same error message. The error code is: 4,[(0,7,80004005),(2,6,80040005),(3,6,0)].

Problem 2: I’ve tried to use HP Print and Scan Doctor 5.5.2 to troubleshoot and it doesn’t even show the scanner

I've tried to install it on a different machine and the same thing happened.

[VictorS]

Hello!

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Thank you for your understanding.

VictorS

HP English Community Moderator