Laptop stops charging when turned on

MSmit · ‎26-10-2023

I recently have gotten the issue where while on the charger my laptop would run out of battery. At first i thought it was my charger, so i bought a new one that was 150 watt (instead of the 200 watt that came with the laptop originally) and it did charge but when turning on the laptop it would still run out of battery. I thought it was because of the fact that it had less watt. Now I got a new charger that is 200 watt and still the problem persists. when the laptop is off the charging light is on but when the laptop turns on it dissapears. Even in the "HP support assistant" it says the battery works fine but that i have no AC adaptor connected when it clearly is connected. What could be the issue and what could be a possible fix?

Ronaldo_Ferr · ‎28-10-2023

Hi @MSmit , how are you ?

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Portuguese

👍

Best regards.

Bem-vindo à Comunidade, sou um voluntário e mensagens privadas não serão respondidas.
Se a resposta foi útil e/ou você gostaria de dizer "obrigado", clique no botão “ Sim ” Eu ajudei a resolver o problema? Não esqueça clique “Aceitar como uma solução” , se alguém tiver a mesma pergunta, esta solução pode ser útil.