Validity Sensor not working after last Windows update WinVer 1903

[MiguelAlmeida]

After the last Windows update for version 1903 (Aug-2019) the fingerprint sensor stops working. I've checked its status at device manager and it is flagged with a warning: Validity Sensors (WBF) (PID=0050) is not working correctly because Windows can´t load controllers for the device.

I try to install new controllers, but Windows says that the updatedcontrollers are aleady installed. I reinstall them but the problem remains. Do anyone has experienced this? Solutions?

Miguel Almeida

[MarivaldoOliver]

Hi @MiguelAlmeida,

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

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Thanks!

MarivaldoOliver
Moderador da Comunidade de Suporte HP