Finding Printer Cartridges in Portugal

[Ziggy101]

I moved to Portugal from the United States. I brought with me, my HP Printer, an Office Jet 9025. The printer has always run as a 9020 series printer, and the ink cartridges were always easy to find in the U.S. (Printer Cartridges, 962). However, in Europe the only cartridges I can find are designated at 963. Nonetheless, the box on the 963 ink cartridges clearly read that they are compatible with the 9020 series HP printers, just as the boxes in the U.S. designated as 962. Unfortunately, when I installed the 963 cartridges into my printer, I received an "incompatible ink cartridges" error message.   I cannot seem to locate, anywhere in the EU, the 962 Ink  cartridges that I used to so easily buy in the U.S. Is there any way to make these 963 cartridges work in my printer? In the alternative, is there any way to source the 962 cartridges here in Portugal? Is there no way to use my 9025 printer (which is a 9020 series printer) here in Portugal? Am I going to be forced to buy another printer? Help! And Thank you in advance to anyone who can assist me.

[VictorS]

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Portuguese 😃

Thanks!



VictorS
Moderador do Fórum dos usuários HP