Printer Not Printing Correctly- All Maintenance Tips Don't Solve the Problem

[Brittany]

I am at my wit's end. I rarely use my printer and today I tried to print off some important documents but the black ink wasn't printing correctly. It is smeared, missing in places and faded. I went through all of the necessary steps- cleaning and aligning etc. My ink isn't the issue either as I replaced it not long ago. But nothing worked. My printer is still not printing straight or black. Now the ridiculously useless HP printing app isn't working either. Clearly, the App failure is something HP should resolve but as everyone on here knows HP doesn't give two hoots about their customers which is why they put us in a community forum as opposed to offering direct customer support. So if anyone out there knows how to get my printer up and running again, I'd be grateful. If not, I'm sending it to the recycling centre and buying a product that actually bloody works.

[VictorS]

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

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Thanks!



VictorS
Moderador do Fórum dos usuários HP