PROBLEMAS NA INSTALAÇÃO DA HP LASERJET P1005 NO WINDOWS 10

[CARLOSPAIVA]

Desde que adquiri um computador com Sistema Operacional Windows 10 que minha Impressora HP LaserJet P1005 não imprimi nada, não consigo instalar e quando instalo  não é reconhecida a impressora.

Quando da Instalação aparece um pequeno texto no bloco de notas no disco local C com as seguintes informações:

[ 6- 1-2018  9:07:34:180]- LOG(1CB0): PRODUCTInst--
[ 6- 1-2018  9:07:34:184]- LOG(1CB0): InitProperties - retrieve props from file 'C:\Program Files\HP\HP LaserJet P1000_P1500 Series\properties.ini'
[ 6- 1-2018  9:07:34:203]- LOG(1CB0): Installer version: 1.0.5.3
[ 6- 1-2018  9:07:34:215]- LOG(1CB0):  --- Language IDs ---
[ 6- 1-2018  9:07:34:218]- LOG(1CB0):   User Default UI Language =   1046,   0x416
[ 6- 1-2018  9:07:34:222]- LOG(1CB0):   System Default UI Language = 1046,   0x416
[ 6- 1-2018  9:07:34:226]- LOG(1CB0):   User Default Language ID =   1046,   0x416
[ 6- 1-2018  9:07:34:241]- LOG(1CB0):   System Default Language ID = 1046,   0x416
[ 6- 1-2018  9:07:34:245]- LOG(1CB0):   Language ID To Be Used =     1046,   0x416
[ 6- 1-2018  9:07:34:249]- LOG(1CB0): Is64BitWindows()
[ 6- 1-2018  9:07:34:253]- LOG(1CB0): Compiled as 64bit app so must be on 64 bit Windows.
[ 6- 1-2018  9:07:34:257]- LOG(1CB0): OS is 64 bit
[ 6- 1-2018  9:07:34:261]- LOG(1CB0): cmdline 'PRODUCTI'
[ 6- 1-2018  9:07:34:266]- LOG(1CB0): -\/\/\/- Properties -\/\/\/-
[ 6- 1-2018  9:07:34:270]- LOG(1CB0): PRINT_INFNAME = hpljp1005.INF
[ 6- 1-2018  9:07:34:274]- LOG(1CB0): PRINT_VERNAME = HP1006SU.VER
[ 6- 1-2018  9:07:34:277]- LOG(1CB0): PRINTER_SERIES_NAME = HP LaserJet P1000_P1500 Series
[ 6- 1-2018  9:07:34:281]- LOG(1CB0): PRODUCT_VIDPID = VID_03F0&PID_3D17, VID_03F0&PID_4817, VID_03F0&PID_4917, VID_03F0&PID_3E17, VID_03F0&PID_3F17, VID_03F0&PID_4017
[ 6- 1-2018  9:07:34:285]- LOG(1CB0): REG_INSTALLKEY = HP LaserJet P1000_P1500 Series
[ 6- 1-2018  9:07:34:289]- LOG(1CB0): ISRUNNING_MUTEX_NAME = HP1005Installexists
[ 6- 1-2018  9:07:34:293]- LOG(1CB0): INSTALL_DIRECTORY = HP LaserJet P1000_P1500 Series
[ 6- 1-2018  9:07:34:297]- LOG(1CB0): -/\/\/\- Properties -/\/\/\-
[ 6- 1-2018  9:07:34:301]- LOG(1CB0): PRODUCT Installer ---------------------------------------------------
[ 6- 1-2018  9:07:34:305]- LOG(1CB0): InstallSequencer()
[ 6- 1-2018  9:07:34:309]- LOG(1CB0): InstallSequencer() step = 0
[ 6- 1-2018  9:07:34:313]- LOG(1CB0): InstallSequencer() step = 1
[ 6- 1-2018  9:07:34:317]- LOG(1CB0): --- InitializeStep ---
[ 6- 1-2018  9:07:34:321]- LOG(1CB0): GetLandDir - Portuguese
[ 6- 1-2018  9:07:34:325]- LOG(1CB0):   print inf:C:\Program Files\HP\HP LaserJet P1000_P1500 Series\hpljp1005.INF
[ 6- 1-2018  9:07:34:329]- LOG(1CB0):   printer verion file: C:\Program Files\HP\HP LaserJet P1000_P1500 Series\HP1006SU.VER
[ 6- 1-2018  9:07:34:333]- LOG(1CB0):   printer series name: HP LaserJet P1000_P1500 Series
[ 6- 1-2018  9:07:34:337]- LOG(1CB0): GetPrinternamesFromINF()
[ 6- 1-2018  9:07:34:363]- LOG(1CB0): Is64BitWindows()
[ 6- 1-2018  9:07:34:368]- LOG(1CB0): Compiled as 64bit app so must be on 64 bit Windows.
[ 6- 1-2018  9:07:34:372]- LOG(1CB0): InstallSequencer() step = 3
[ 6- 1-2018  9:07:34:376]- LOG(1CB0): --- LicenseStep ---
[ 6- 1-2018  9:07:34:380]- LOG(1CB0):  License file: 'C:\Program Files\HP\HP LaserJet P1000_P1500 Series\\license.txt'
[ 6- 1-2018  9:07:34:462]- LOG(1CB0): IDLCDialog::OnInitDialog() m_positionOnBottom=0, m_topmost=1, m_followPosition=0
[ 6- 1-2018  9:07:34:496]- LOG(1CB0): IDLCGenericTextDlg::OnInitDialog
[ 6- 1-2018  9:07:34:501]- LOG(1CB0): Strings(): stringsDllPath: C:\Program Files\HP\HP LaserJet P1000_P1500 Series\strings.dll
[ 6- 1-2018  9:07:34:548]- LOG(1CB0): IDLCGenericTextDlg::OnInitDialog -- load text from file 'C:\Program Files\HP\HP LaserJet P1000_P1500 Series\\license.txt'
[ 6- 1-2018  9:07:34:563]- LOG(1CB0): Text is plain
[ 6- 1-2018  9:07:37:914]- LOG(1CB0):  -[ IDLCGenericTextDlg BUTTON 1 pressed ]-
[ 6- 1-2018  9:07:37:925]- LOG(1CB0): StartProgressDialog()  g_progressDlgRunning = 0
[ 6- 1-2018  9:07:37:930]- LOG(1CB0): StartProgressDialog()  Starting progress dialog thread ...
[ 6- 1-2018  9:07:37:935]- LOG(1CB0): Checking thread dialog handle 0
[ 6- 1-2018  9:07:37:941]- LOG(FBC): IDLCProgressDlg::OnInitDialog()
[ 6- 1-2018  9:07:37:947]- LOG(FBC): IDLCProgressDlg::DoDataExchange
[ 6- 1-2018  9:07:37:952]- LOG(FBC): IDLCDialog::OnInitDialog() m_positionOnBottom=1, m_topmost=1, m_followPosition=0
[ 6- 1-2018  9:07:38:451]- LOG(1CB0): InstallSequencer() step = 5
[ 6- 1-2018  9:07:38:456]- LOG(1CB0): --- MsiInstallStep ---
[ 6- 1-2018  9:07:38:460]- LOG(1CB0): Installing 1 Core MSIs --

.

.

.

[ 6- 1-2018  9:34:08:626]- LOG(2274):   DriverPackagePreinstall = 123, flags=0x15
[ 6- 1-2018  9:34:08:632]- LOG(2274): ===>>> ERROR (gle=123, 0x7b):  Msg: (null)  Context: DriverPackagePreinstall failed
[ 6- 1-2018  9:34:08:638]- LOG(2274): Forced repair FAILED:
[ 6- 1-2018  9:34:08:643]- LOG(2274): InstallSequencer() step = 7
[ 6- 1-2018  9:34:08:649]- LOG(2274): TerminateProgressThrd(0x4591720)
[ 6- 1-2018  9:34:08:655]- LOG(2274): _PostProgressMessage hWnd=0xa03a0 msg=1124, param=0
[ 6- 1-2018  9:34:08:660]- LOG(21E4): IDLCProgressDlg::OnTerminate()
[ 6- 1-2018  9:34:09:161]- LOG(2274): --- FinishStep ---
[ 6- 1-2018  9:34:09:171]- LOG(2274): IDLCDialog::OnInitDialog() m_positionOnBottom=0, m_topmost=1, m_followPosition=0
[ 6- 1-2018  9:34:09:181]- LOG(2274): IDLCGenericTextDlg::OnInitDialog
[ 6- 1-2018  9:34:09:189]- LOG(2274): Text is plain
[ 6- 1-2018  9:34:13:631]- LOG(2274):  -[ IDLCGenericTextDlg BUTTON 0 pressed ]-

E isso porque já estou nessa briga pra instalar a impressora a mais de um ano.

Como não estou tendo como solicionar o problema e este fórum ainda não deu solução para o problema, vou começar a fazer campanha contra a compra dos produtos da HP

[RoseliS]

OiCARLOSPAIVA!

Tente instalar usando o driver do Windows, como orienta o exemplo abaixo:

Instalação Windows 10

Para instalação USB, utilize o cabo 2.0 High Speed tem uma velocidade de transmissão dos dados mais rápido que um cabo USB 2.0 e garante melhor conexão entre o computador e a impressora.

Roseli S.