Blue page

[AREZU]

Hello,

One month before I bought HP255G9 laptop in Iran and the seller told me that the guarantee is worldwide. In the beginning days, I noticed that the fan sounded loud I took it to the HP guaranty office for fixing and it was solved. Then I traveled to Portugal a few days later. In Portugal, I faced the blue page error several times. I took the laptop to Worten shop for fixing. First, they told me that the error was due to the windows and reinstalled my windows but again I faced the same problem. Then the technician told me that the error referred to the hard drive and they suggested replacing the hard drive but after one day again I faced the blue page error and took again the laptop to the store. They tested it and this time they said the problem is due to the motherboard and it is not fixable, so I need to buy a new laptop.  Unfortunately, I noticed that HP in Europe just gives services to Europe products and the guarantee of my laptop is not covered here in Portugal. Unfortunately, I can not afford to buy a new laptop. I am writing to ask if anyone else has faced also this problem or if is there any way to fix this problem.

I appreciate any help. Thank you.

[VictorS]

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VictorS
Moderador do Fórum dos usuários HP