Can't find necessary drivers to install Windows 11

muzblka · ‎23-05-2023

Hey! I'm trying to install Windows 11 (downloaded from official website) on HP OMEN 16-B1009NP (that didn't have any OC pre-installed). After the first window, asking to select language and time, I get redirected to a window saying that "required media driver not found" and asking to install it first. I downloaded from support. hp. com files from "driver-chipset" folder (and tried some other files) but to each the system respond with "(new) device drivers not found". And once the response was "we were unable to install the driver. contact the supplier for an updated driver" about "Intel Innovation Platform Framework Processor Participant Driver" that was released on Sep 7, 2022 (as indicated on the HP website).
Any ideas were to look for the required drivers? And which one exactly is needed?

Ronaldo_Ferreir · ‎24-05-2023

Hi @muzblka , how are you ?

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Portuguese

Best regards.

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muzblka · ‎24-05-2023

Oh, thank you so much for directing me to correct Forum!