PC Notebook HP 15-r010np wi-fi loss of signal problem windows 8.1

[pedrofssf]

Hello

Last year i've bought this laptop, with windows 8.1 pre-installed. 
My Wi-Fi was excelent t'ill this year. Last month i've installed windows 10 but my wi-fi just loss signal. 

I'm 1.75meters away from the router (my phone and other tablets, computers have full signal) and i get only 2 fo 5 bars.

Yesterday i've downgraded to windows 8.1 again using the computer recovery but the problem persists. 

I'm getting too nervous because i've re-installed drivers, i've reset Bios, i've done everyting i found in internet and i'm tired. 

I see too many people complainning i don't see any support. 

I'm waiting for some support. I've the computer updated and clean.

It's urgent because i'm military and i need the computer . 

Thanks 

[JessikaV · Accepted solution]

Hello pedrofssf,

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Portuguese 😃

Thanks!

JessikaV
Moderator of the Forum of HP users