Erro na reinstalação da impressora HP LaserJet 1536 MPF

[CTI]

Erro na reinstalação da impressora HP LaserJet 1536 MPF

Efetuei a desinstalação do software da impressora HP LaserJet Pro M1536dnf e agora não estou conseguindo instalar o software novamente.Durante a instalação é exibida a mensagem "Erro desconhecido", tenho os logs da instalação que é deixado na pasta do Windows e vou estar deixando abaixo.Obs:Log não está completo devido ao limite de caracteres.

****** Started hpbcsiInstaller - 2018-09-13 09:44:31.6746 ******

[2018-09-13 09:44:31.6273] - Info - Title=HP LaserJet Professional M1530 MFP Series
[2018-09-13 09:44:31.6273] - Info - ProductName=HP LaserJet Professional M1530 MFP Series
[2018-09-13 09:44:31.6273] - Info - InstanceBuildName=Lo_W_FWP_Fusion15_0_Release15188_928
[2018-09-13 09:44:31.6273] - Info - InstanceID=74280B5D-A0AF-46c5-9C85-D9EA078262F1
[2018-09-13 09:44:31.6273] - Info - InstanceVersion=15.0.15188.928
[2018-09-13 09:44:37.2715] - Info - BootstrapFirstLaunchTimeSeconds=16,4166666

                              Starting execution of CSI Installer...
                              13/09/2018 9:49
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ 
09:49:25.9688  Information  InstallerParams.Initialize(): Entering InstallerParams Initialize( True ). m_isInitialized = False 
09:49:25.9688  Information  InstallerParams.ParseCommandLine(): CommandLine:  
09:49:25.9688  Verbose      InstallerParams.Initialize(): Using Default InstallerParamsConfigFilePath 
09:49:25.9688  Verbose      InstallerParams.ProcessXMLParamsFile(): Using XML Param File: 'InstallerParams.xml' 
09:49:26.2346  Information  InstallerParams.LogParameters(): UI:GUI 
09:49:26.2346  Information  InstallerParams.LogParameters(): DriverOnly:False 
09:49:26.2346  Information  InstallerParams.LogParameters(): NetworkLogger:ReleaseLogging 
09:49:26.2346  Information  InstallerParams.LogParameters(): AcceptEULA:False 
09:49:26.2346  Information  InstallerParams.Initialize(): Exiting InstallerParams Initialize( True ). m_isInitialized = True 
09:49:26.5785  Information  InstallerConfig..ctor(): Using Default Installer Config file: "InstallerConfig.xml". 
09:49:27.1418  Information  InstallerConfig.PopulateProductInfo(): Title: HP LaserJet Professional M1530 MFP Series 
09:49:27.1418  Information  InstallerConfig.PopulateProductInfo(): InstanceBuildName: Lo_W_FWP_Fusion15_0_Release15188_928 
09:49:27.1418  Information  InstallerConfig.PopulateProductInfo(): InstanceVersion: 15.0.15188.928 
09:49:27.1418  Information  InstallerConfig.PopulateProductInfo(): InstanceDateCode: 20150707 
09:49:28.3301  Information  ConditionChecker.FindInstallDiskDrive(): Using drive C: for disk calculations. 
09:49:28.3301  Information  ConditionChecker.get_DiskSpace(): Value returned from Kernel32:  438469795840 
09:49:28.4860  Information  InstallerConfig.PopulateProductInfo(): CoInstallerFinishEventName: hpc1530u 
09:49:28.4860  Information  InstallerConfig.PopulateProductInfo(): XpUsbDeviceIdRegex:  
09:49:28.4860  Information  InstallerConfig.PopulateProductInfo(): Setting XpUsbDeviceIdRegex to USBPRINT.*HEWLETT.*PACKARD 
09:49:28.5329  Information  InstallerConfig.PopulateProductInfo(): DeviceModelName / UsbID: HP LaserJet M1536dnf MFP / VID_03F0&PID_012A 
09:49:28.5329  Information  InstallerConfig.PopulateProductInfo(): DeviceModelName / UsbID: HP LaserJet M1537dnf MFP / VID_03F0&PID_012A 
09:49:28.5329  Information  InstallerConfig.PopulateProductInfo(): DeviceModelName / UsbID: HP LaserJet M1538dnf MFP / VID_03F0&PID_012A 
09:49:28.5329  Information  InstallerConfig.PopulateProductInfo(): DeviceModelName / UsbID: HP LaserJet M1539dnf MFP / VID_03F0&PID_012A 
09:49:28.5329  Warning      InstallerConfig.ConstructLaunchItemFileName(): No default file name specified.  Launch item file name could not be constructed. 
09:49:28.5798  Information  InstallerConfig.PopulateInstallationInfo(): Using EULA Filename: C:\HP_LaserJet_Professional_M1530_MFP_Series\InstallerContent\EULA\EULA_ptww.rtf 
09:49:28.5798  Information  InstallerConfig.PopulateInstallationInfo(): Using FiViSpiInfo Filename: C:\HP_LaserJet_Professional_M1530_MFP_Series\InstallerContent\Privacy\fivispyinfo_pt.rtf 
09:49:28.5798  Information  InstallerConfig.PopulateInstallationInfo(): Using Internet Info Filename: C:\HP_LaserJet_Professional_M1530_MFP_Series\InstallerContent\InternetInfo\InternetInfo_ptww.rtf 
09:49:28.5798  Information  InstallerConfig.PopulateInstallationInfo(): Using PrepareToInstallContent Filename: C:\HP_LaserJet_Professional_M1530_MFP_Series\InstallerContent\EnvironmentalInfo\EnvironmentalInfo_ptww.rtf 
09:49:28.5798  Warning      InstallerConfig.ConstructLaunchItemFileName(): No default file name specified.  Launch item file name could not be constructed. 
09:49:28.5798  Warning      InstallerConfig.ConstructLaunchItemFileName(): No default file name specified.  Launch item file name could not be constructed. 
09:49:28.5798  Information  InstallerConfig.GetDefaultInstallReportUploaderItem(): Default launchItem created for InstallReportAnalytics 
09:49:28.5798  Information  InstallerConfig.GetDefaultPonyExpressItem(): Default launchItem created for C:\Program Files (x86)\HP\HPLJUT\ 
09:49:28.5957  Warning      InstallerConfig.ConstructLaunchItemFileName(): No default file name specified.  Launch item file name could not be constructed. 
09:49:28.5957  Information  InstallerConfig.PopulateNavPageItems():  Navigation Page: Documentation 
09:49:28.5957  Information  InstallerConfig.PopulateNavPageItems():   }}}  Readme: File: C:\HP_LaserJet_Professional_M1530_MFP_Series\Documents\Readme\LJM1530_install-notes_ptww.htm 
09:49:28.5957  Information  InstallerConfig.PopulateNavPageItems():   }}}  Help and Learn Center: Command: Help.exe, CommandPath = C:\HP_LaserJet_Professional_M1530_MFP_Series\Documents\program files\HP\HP LaserJet Professional M1530 MFP series\Help_Learn\ 
09:49:28.5957  Information  InstallerConfig.PopulateNavPageItems():  Navigation Page: Web Support 
09:49:28.5957  Information  InstallerConfig.PopulateNavPageItems():   }}}  Product Support: URL: http://www.hp.com/support/ 
09:49:28.6580  Information  InstallerConfig.PopulateConnectionItems(): Connection supported: USBConnection 
09:49:28.6580  Information  InstallerConfig.PopulateConnectionItems(): Connection supported: WiredNetworkConnection 
09:49:28.6580  Information  InstallerConfig.PopulateConnectionItems(): Connection supported: WirelessNetworkConnection 
09:49:58.1971  Information  InstallManager.FireStatusEvent(): Firing Status event.  Sender = Software Install PDU Engine, Text = HP.InstallConfig.CSI.PDUEngineActionItem, Status = Started 
09:49:58.1971  Information  PDUManager.get_PrepareToInstallPercentComplete(): m_stepCountPrepareToInstall = 19, m_numStepsPrepareToInstall = 29 
09:49:58.1971  Information  InstallManager.get_PrepareToInstallPercentComplete(): Prepare to install percent complete = 65 
09:49:58.1971  Verbose      CSIViewModel.PagePropertyChangedHandler(): >>>>>>> Property Raised - CurrentPercentage 
09:49:58.1971  Verbose      CSIPageViewModelBase.CheckForUserError(): >>> User Error is NOT present - Continuing Normally 
09:49:58.1971  Information  SWInstallPDUEngine.ProcessAction(): MSIExec action received. 
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction(): MSIExec command: /i "C:\HP_LaserJet_Professional_M1530_MFP_Series\Setup\Core\SIPM_64\HpTcpMon64.msi" /qn REBOOT=ReallySuppress 
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction(): appendLangParam = False 
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction(): appendTransformParam = False 
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction(): Current Directory: = C:\HP_LaserJet_Professional_M1530_MFP_Series\Installer 
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction(): Setting up ProcessStart:   
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction():    path =  
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction():    command = msiexec.exe 
09:49:58.1971  Information  SWInstallPDUEngine.HandleMSIExecAction():    arguments = /i "C:\HP_LaserJet_Professional_M1530_MFP_Series\Setup\Core\SIPM_64\HpTcpMon64.msi" /qn REBOOT=ReallySuppress 
09:49:58.1971  Information  MSIExecWrapper.ExecuteMSIExec(): Calling processStart.Start()... 
09:49:58.1971  Information  ProcessStart.Setup(): ProcessStart ProcessName: msiexec.exe 
09:50:38.4375 Information DifxHandler.GetMatchingFiles(): infFile: ..\\hppasc_lj1530.inf 
09:50:38.5652 Information DifxHandler.GetMatchingFiles(): basePath: C:\Windows\system32\DrvStore 
09:50:38.5652 Information DifxHandler.GetMatchingFiles(): infFile: ..\\hppasc_lj1530.inf 
09:50:38.5652 Information DifxHandler.DriverPackageUninstall(): Is Wow64Fs Redirection reverted: True 
09:50:38.8315 Information ServiceManipulator.StartService(): Service Controller indicates that the Spooler service is running. Sleeping 10 seconds just to make sure... 

[Matheus_H]

Olá CTI

Você poderia postar uma imagem da tela onde o erro é apresentado, dessa forma poderemos avaliar melhor o que  está ocorrendo.

[CTI]

Bom Dia, Matheus, a imagem aparace na tela do instalador de vocês quando chega na porcentagem de 84% , aparece um circulo Vermelho com X e escrito ao lado Erro Desconhecido.

[Matheus_H]

O instalador não chega a dar mais informações sobre o erro?

[CTI]

Bom Dia!

Aparece somente a mensagem e ai tem que fechar o instalador pois não acontece nada.

[Matheus_H]

Olá CTI

Verifique se a mesma falha ocorre ao fazer a instalação em outro computador, se possível.

[CTI]

Então como eu informei o erro só ocorreu ápos a desinstalação do software.Na primeira instalação que eu realizei no equipamento não ocorreu nenhum erro.Só está apresentando este problema pois o software foi desisntalado e agora estou tentando instalar novamente.

[Matheus_H]

Olá CTI

Neste caso, pode se tratar de alguma incompatibilidade por parte do sistema instalado em seu computador.

Em situações como esta recomenda-se fazer a formatação do sistema ou pedir o auxílio de um técnico de confiança.