Firmware

[Printers]

I everyone! 😉

I ´m looking for the original firmware - reinstall, because the diagnostic information has some issues/errors and I can´t get technical informacion that I need for my particular job... (we have some OJ H470 in our company, and as printer expert, I really need to solve this situation - already send a message to HP support, but can´t get an answer).

In this link, we only could get an eventualy firmware update... not the basic/original one. More infromation below:

https://support.hp.com/rs-en/document/c02919168

"If a Firmware section is not listed, an update is not currently available for your printer."

If someone knows/already tried a solution, I really apreciate your help.

[JessikaV · Accepted solution]

Hello @Printers

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Portuguese 😃

Thanks!

JessikaV
Moderator of the HP User Forum