Printer driver

krissy · ‎26-06-2021

Hi. I downloaded the driver for my printer, to my Windows 10 laptop.

That worked, and I can print, so the laptop and computer are connected, BUT..

when I downloaded the driver and it gets to the screen that tells you to connect your printer to the laptop, although it was, it wouldn't acknowledge it.

This is now really annoying, as obviously I cannot get access to maintenance, print queue etc and I need to, as my colour printing is looking awful.

Thanks in anticipation of assistance!

Ronaldo_Ferr · ‎26-06-2021

Hi @krissy , how are you ?

Welcome to the HP Forum in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Forum: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Portuguese

😉

Best regards.

Bem-vindo à Comunidade, sou um voluntário e mensagens privadas não serão respondidas.
Se a resposta foi útil e/ou você gostaria de dizer "obrigado", clique no botão “ Sim ” Eu ajudei a resolver o problema? Não esqueça clique “Aceitar como uma solução” , se alguém tiver a mesma pergunta, esta solução pode ser útil.