HP Envy randomly crashes and presents a blue screen

[chilzao]

Hello,
I have an HP Envy x360 2-in-1 Laptop, which has not given me any problems during the past 2 years.
Nevertheless, in the last weeks, it has been randomly shutting down, presenting a blue screen.
It has been happening several times a day, and it often interrupts the work that I need to finish, even if I have a few things open.

I still haven't noticed any signal of overheating, or the fans working additionally fast. In addition, it has happened with it both charging or not charging.

The blue screen states that the Stop Code is WHEA_UNCORRECTABLE_ERROR

Does anyone know how to fix this issue or even if there is an underlying cause to it?
The computer works really well, except for these recent random events, which have been making several situations very frustrating.

Thank you in advance to anyone who might help.

[BeatrizAnjos]

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BeatrizAnjos
Moderador do Fórum dos usuários HP