I Cant Increase My Volume From Muted

[chronicconfused]

so, since around 3 months into having my laptop, iv'e been unable to increase the volume of my audio from muted each time i turn it on. i can fix the issue for that one use by restarting my laptop however on a few occasions this hasn't worked either. i'm honestly looking for a permanent solution. 

i have previously contacted support about this issue and was provided with an update for me specifically to install then restart my device. i thought it worked but it didn't, the restarting is what helped.  if someone at HP could contact me with what is should do that would really help as i am unable to use the phone call and do not have facebook messenger, and these are now it seems the only was for me to contact a real person for support.

[Rose_S]

Welcome to the HP Support Community in Portuguese!

If you prefer to post your question in English, please visit the English HP Support Community: http://h30434.www3.hp.com/

Alternatively, feel free to post a revised message in Portuguese 😃

Thanks!

 Rose_S
HP Support Community Administrator